Find answers to frequently asked questions for SouthPointe Village’s luxury apartments here. Should you have another question or be interested in learning more about this new construction project, click on “Learn More/Ask A Question” below.
Selection & Availability
When it is my turn to select an apartment at SouthPointe, what do I need at that time?
At the time of selection, you will need to submit a deposit equal to 10% of the entrance fee for the particular residence selected along with a completed application.
If I am not interested in Building M or N, can I get on a Wait List for a later building?
If you are interested in a later building, you can join our Intent List which requires a fully-refundable deposit of $2,000/person.
Financial & Sales Progression
What happens if we decide not to come to Willow Valley Communities? Do we reach a point in terms of the new construction process where we would not be fully reimbursed?
Your entrance fee deposits are 100% refundable until move-in and up to 120 days after move-in. Payments for optional upgrades are non-refundable.
At what point would we get medically approved and sign the Resident's Agreement?
We will provide a schedule with the approximate dates for medical approval, Resident’s Agreement signing, and Design Center meetings. You’ll also make a 25% deposit when you sign the Resident’s Agreement.
We will prompt you when these activities need to take place.
At what point must we pay the remainder of the entrance fee, move in and start paying monthly dues?
When you select your apartment, we will give you a projected completion date. At least 60 days before, we will notify you of the exact date of availability. Your 65% entrance fee deposit will be due and your monthly fee will begin upon move-in, or 60 days after the availability date, whichever occurs first.
When do you apply the original Wait List deposit, on our final payment or before?
The wait list deposit goes toward the 65% (of entrance fee) final payment.
Please explain how the move-in process will be handled. Will we be moving in as the units are completed or not until the entire building has been completed?
Move-ins will take place when construction on an entire building is completed. We will be starting with Buildings M and N.
You will have 60 days from the date of completion to move in.
Click here for the Availability Map to view which units are available throughout the construction phases.
Design & Construction
Can I add ceiling fans?
Yes. Modifications such as this should be done by Willow Valley Communities.
We're looking for interior plans that show floor plan with window details like window seats, lighting, glazing (double or triple), open or not, etc.
Floor plans of this nature will be provided to future Residents who have selected their apartment. Lighting will be reviewed during option selections. All windows are double glazed and have an operable sash.
When can we see what is considered standard regarding finishes and appliances and what is considered an upgrade? When will prices for various upgrades be available?
Standard finishes include hardwood floor in the living area, choice of cabinets, choice of granite countertops, and stainless steel appliances shown in the Design Center. Upgrade options will be reviewed at the design selection appointment.
If we are unable to find a backsplash tile for the kitchen among the choices you offer can we provide our own tile for WVC to install?
Please bring the specs/sample along to your options selections meeting and we will find the product you are seeking.
Can electrical outlets be installed in the floor in the living room and study for lamps and electric recliner?
One floor outlet is included at a typical sofa location. Additional floor outlets can be installed as an option and pricing would be determined at the time of options selections appointment.
Can I add hardwood floors instead of carpet?
Hardwood will be standard in the entry, powder room, kitchen, living room and dining room. Carpet is standard in the bedrooms. You can only add hardwood in a bedroom if you are on the ground floor.
Site Plan & Floor Plan
The site plan shows 6 buildings as part of the Memory Care Center complex. What is the planned height of the buildings?
Two of the buildings are one story; three of them are two story. Across from villa #173 is a single story building, 25′ to roof peak, as is the one to its right. To its left is a 2 story building, 35′ to roof peak.
Will there be walking access or shortcut between SouthPointe and the Cultural Center?
The Cultural Center will be almost directly across the street from Building O. One would simply walk down this road, shown on the site plan, to arrive at the Cultural Center.
What culinary options are close to the new SouthPointe apartments?
Conveniently located on the Lakes campus, culinary options near SouthPointe apartments include the Vitality Café at the Cultural Center, Market Place Café at the Lakes, Four Seasons Restaurant at Spring Run and the Lakes Dining Room.
Will there be a place to charge an electric car?
Yes, 2 spaces in the garage
Is there a common area to gather in the SouthPointe Apartment buildings?
Each building will have a small common space on the 3rd floor.
Can I have a second car? Where would I park it?
There will be extra parking spots available in the parking garage as well as plenty of parking outside of the building.
Miscellaneous
Can we continue to contract with Comcast for our Internet and cable TV needs?
Yes. In addition, you have the option to contract with Willow Valley for phone, internet, and TV services.
Does a resident have to purchase a washer and dryer?
A washer and dryer is included in your apartment.
We would like to use some dining but not as many meals as are included in the meal plan. Will Willow Valley consider offering a dining plan options with less Dining Credits?
This is not under consideration at this time. A resident may take the meal plan or opt out of it. If you opt out of the meal plan, you are certainly still able to enjoy all of the dining venues on campus and simply pay as you go.
Are Medical alert pendants (GPS locators that can be worn throughout out the entire campus) part of the medical alert system?
No, as pendants only work within a certain distance of the resident’s home.
If you are ill and can not go out for meals for a brief period of time can meals be delivered with the meal plan to the apartments? Also if you opt out of the meal plan what is the reduction in your monthly service fee?
Willow Valley Communities will provide meal delivery service to the Residence if the Resident is receiving care for minor illness and if such service is ordered by the Resident’s physician or Willow Valley Communities Administration. Opting out of the meal plan results in a credit of $295 per person/per month (in 2021).
Are the phone, TV and internet charges on exhibit A all inclusive or or there additional fees for taxes etc that are added on and if there are what are the additional fee categories for example taxes, line maintenance etc.?
The phone, TV, and internet charges are all inclusive.
How is the Dining Credit affected by annual increases?
The Dining Credit program increases are considered independently of the annual Monthly Service Fee increase. The amount charged and value received may change at percentages different from the Monthly Service Fee increase.
Please discuss how the apartments in SouthPointe will be connected to the campus-wide IT network, specifically internet access and cable television.
In preparation for our additional Residents coming to SouthPointe to browse and stream on the Internet, we are increasing bandwidth from 300/300 to 1GB/1GB, a 233% increase.
If I want to downsize later, or move to a building connected to dining, can I do that?
Residents who wish to move to a different location within Willow Valley Communities in the future would apply to the In-House Move Committee and work with the Move team to find a suitable residence.
Does Willow Valley provide Home health care to the apartments (e.g. home nursing, Physical therapy, Occupational therapy, speech therapy)?
Your Lifecare contract does not provide for in-home care. If you require personal care or skilled nursing care, your Lifecare contract provides those services in the Personal Care and Skilled Nursing areas on our campus. However, Willow Valley operates a company called Connections at Home that could provide some in-home care services for a fee. We do offer outpatient therapy on each campus.
What is the frequency of housekeeping for the apartments at SouthPointe?
An annual housecleaning is included. Additional housekeeping services are available at an extra charge.
